The initial fee charged for simple residential or employment traces is to ensure that you are serious about starting an invesitgation and, although we are renowned for our high success rates, in the rare cases when we may be unable to confirm a positive trace this initial cost is kept to cover our basic administration costs.

All of our trace results, both positive and negative, will be either telephoned over or emailed within the time frame agreed, as soon as we have confirmed the result. Written results can also be sent out on request but may obviously take more time. A copy of a Status Report will be sent out electronically to you within 10 working days.